MALLORCA CAR RENTAL REVIEWS

This was the worst car hire experience of my life. Dreadful service and enforced extras tripled the cost.

Very satisfied

We travel a lot and Alamo are the best and most reliable car rental company we found to date. Very professional and friendly staff. We are happy to pay that little bit extra for the better service and convenience with Alamo.

App is great and easy to navigate. Always good deals. What’s not to like!

No hidden extras and give me my money you're holding

Brand new car, smooth transition from start to finish and excellent staff

Easy to use-they do all the work for you! Will definitely use again and recommend to others

This company are very dishonest. I had a bad experience with them and they Lied to me and others at the counter to make people pay extra for insurance that i did not need. The also made charges to me that were not agreed and i have been trying to contact them but they don't answer. I have emailed their customer services, and they do not answer. I have told my bank to try and recover the money. YOU SHOULD NOT USE THIS COMPANY. CHECK TRIPADVISOR FOR REVIEWS ON OK RENT A CAR

Never use again. No signs where to collect car at airport. Pay €40 for a quicker collection...and the same for drop off, awful system. So much up selling insurance etc. Just wanted to collect car and go no add ons. Waited over 70 mins and spoke with very unprofessional and rude supervisor. Unbelievable attitude and rudeness. Never ever use again, the whole experience upset us all and nearly ruined our holiday.

Voiture non conforme a notre demande

The girl on the counter in Mallorca was absolutely unfriendly, was chewing gum while she was talking, told me that my credit card isnt working, so that i am broke and have no money. it was just a problem with my bank. she threw the credit card on the counter in front of all other people.

everything was perfect.

Fantastic price compared to Avis and others on the island in the days in question

Very good and easy to use. I wasn’t expecting great thing, but it was seamless and an excellent experience.

We got a great deal from you so thank you. The vehicle was excellent and above our expectations

All a con. Deceiving, terrible. Will never use either of your companies again. Shameful

Everything was good apart from having to wait over 1 1/2 hours to get check in and ger the car

Everything was great, can’t fault it

Personnel très moyen par rapport aux obligations de prendre une assurance complémentaire sinon pas de véhicules

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Did not like the very very very hard sell by OK Rent staff for their extra insurance which was double the cost of the car hire. Even when I showed them that EasyRentCars had insured all the things they were trying to sell me and they totally dismissed the extra Insurance I took out in the UK to cover the Excess. And other customers were suffering the same problems, unpleasant. Otherwise OK Rent a Car were very good.

good thank you.

Car was knocked about with 32k kilometers but did the job.

All arrangements fine

The staff member was rude and tried to scam me. I had already purchased excess insurance but she was very reluctant to release the car even though I agreed to the £1400.00 held on my credit card. Luckily I was prepared but I imagine many people are so keen to get on holiday that they fall for this.

No problems

Car has already had little damage before our picking-up. After dropping-off they said we did that damages. But we didn’t do anythings. That was bad.