MALLORCA CAR RENTAL REVIEWS

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Perfect customer service, eager to help at any given moment.

Not the car requested. Car provided only just big enough for pax and luggage.

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

ok

Overall goo good value for the car nice car bonus have a sat nav as well. Website was clear and easy to use

Didn’t need the hard push for extra insurance as we had already bought it

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Tried to upsell us extra insurance pretty aggressively but otherwise good

Easy booking

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

Long wait to collect car. I booked out of hours as said office was shut but was open but still had to pay a extra €40 to cover out of hours.

Easy to book and the auto rebooking feature saved me some money too. Booked agin for next family trip.

une catastrophe je loue tres souvent des voitures de location je n ai jamais vu une agression pareille pour prendre leurs assurances suplementaires résultat lors du retour de la voiture le réceptionniste voyant que nous n avions pas pris d assurance chez eux a chercher comment récupérer de l argent malgré toutes les photos que nous avions prises l le réceptionniste tres malin a trouvé un frottement sur la gente cote conducteur ! qu il nous facture aujourd hui 240 euros !! ce sont juste des voleurs .

Temps d'attente très long. Véhicule avec défaut mécanique. Aucune excuse

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

Pesima atención al cliente, personal totalmente desmotivado y sin ganas de trabajar. La simpatía brilla por su ausencia entre sus trabajadores. No lo recomiendo para nada. Y aún no me han devuelto la fianza que supuestamente devolvian el mismo día de la entrega del vehículo.

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

Collecting the vehicle was very slow,with kids in our party we opted to pay €50 euro for fast track because of the que in front of us,only 3 people behind the counter is not enough for the size of ques

I didn't feel like I was being an object to scam on fees for damages I didn't do. Returning the car was easy and fast even I didn't have any insurance (I bought external excess insurance). The same for picking up the car.

car dirty] no water in washers no aerial for radio

The worst car rental experience I have ever had. An absurdly disorganized pick up that took close to an hour. Then the woman at the front desk insisted I pay a refuelling fee of €23, even though I said I would refill the tank before returning! She said, "if you don't like it, rent somewhere else". I will never deal with Goldcar again, I don't know how they are still in business.

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.