CAPE TOWN CAR RENTAL REVIEWS

Alarm systems should be a standard on ALL cars. This car didn't have 1.

Price drop worked well.

Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.

Easy to use and convenient.

El inglés del personal de atención en el counter y de entrega/recepción del vehículo debe mejorar.

Service is excellent. Just awaiting removal of blockage of security deposit on my card.

The process was smooth. No other comments. It was a good experience for me

The booking process was fantastic n easy. No frills everything is straightforward

The car was not perfectly clean but with an acceptable level of cleanliness. Budget staff was very helpful.

Budget still good as always. clean car and smooth process throughout

Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again

Good

Free upgrade was great!

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Very smooth pick-up and drop-off at Europcar. Car was ready when we've arrived for pick-up. If there was no technical issue with the POS machine, pick-up would have been probably 5-10min only. Great service at both ends...

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

Bidvest was awesome and gave me a free upgrade to my car. Great service but did charge an additional admin fee which was unexpected and should be listed in the price or notified of before accepting when booking on EasyRentCars

EasyRentCars should try to get free upgrade cars at budget prices if available to help there customers. Also excess amounts charged are very high compared to other providers so should be reduced. Also bidvest charged an additional admin or contract fee which was not indicated at the time of booking on EasyRentCars app

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

the platform is super easy and it works great with comparing all the sites and find the best price. had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one. one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )

Easyrentcars's price include all of the insurance and then I was charged on damage collision and theft protection insurance at Europecar again without explanation in advance. They told me I signed the contract so it means I accepted and could not claim it back.

No issue with Budget

Great service, Car was basic (no radio/bluetooth) but that's fine for south Africa! Note- they require licenses that show an issue date of at least 3 years, which could be a limitation for Canadian licenses for example which don't show the original issue date. Nonetheless the counter staff were very helpful

Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.

Long file to get the keys : that must be linked to the super attractive price. Great conditions: brand new car well equiped. Strongly recommended!

The service was organized and the staff are all helpful.

The platform was easy to use for booking smoothly.