The car was overall ok, had some external body defects and some tape pasted on bumpers.
The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.
Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.
Apex is excellent. They know their stuff and gave me the type of car I asked for. Pick up and drop off were painless. A fantastic drive.
About QEEQ:9.0/10
I've used QEEQ in Korea and now in. The experience is very good. Clear and straightforward booking process. God advice given on insurance so we don't have to buy at the car rental at pick up.
The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents.
The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage.
Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection.
This let's the driver point out any unforseen blemishes etc.
To be honest there was nothing noted
and that left me feeling vulnerable.
I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes.
At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap.
I showed my video footage at Christchurch Airport and any pictures that detailed the small ding.
In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage.
The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before.
Apart from that, happy with the overall experience.
Thanks kindly
Lovely pick up place staff. We got upgraded with a noicer and bigger car. Thank you. Always nice to get upgraded :)
Car was clean but quite a lot of scratches/dents in the car which is fine because the staff were all aware of it. Drop off was super quick. Thank you.
“The Toyota was comfortable to travel around the South Island on New Zealand - ( travelled 3,000 kms)”
About ACE Rental Cars:10.0/10
The car had a built in GPS which was very handy to have
Good staff in store
Staff could have walked us to the car and shown us its features and asked if we required any information about the car.
Car was fine, no issues. Was a bit confused about drop off (picked up in Hertz spot but was a Dollar rental, not sure where to drop off but figured it out) However when we arrived home found I was charged and extra $25 for fuel. We filled it to full 1km from the airport and have photo proof that the gauge was full. Took about 40 minutes of calling and emailing to try to get this sorted. This was already charged to my credit card without any consultation with me. Still waiting for resolution.
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