All good. The vehicle showed some basic wear and tear . The brakes felt as though they needed tightening but were OK. Needed a lot of depression on the brake pedal. I’ve been used to cars with much more sensitive brakes.
Car was ok. Not what we booked - It was bigger so it increased our fuel costs.
Biggest problem came from the customer service when we had a problem we needed help with.
We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.
Process was taken care of efficiently. I asked what fuel the car used and if GPS was available. It was not. The car was older than I expected but comfortable & adequate for my needs.
Yes Rentals provided an excellent service. I supplied all information needed prior to arriving, so my pickup and drop off was seamless and very efficient. I will definitely use them again next time.
About QEEQ:10.0/10
This booking platform provided an excellent service and meet all expectations.
Cuando llegue a la oficina el coche no estaba preparado y tuve que esperar un buen rato hasta que lo trajeron. Por dentro tenía algunas puntadas de bolígrafo
“Good Platform, Nice Staff but Fair Car condition”
About Apex:7.0/10
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
About QEEQ:10.0/10
The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.
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