KUALA LUMPUR CAR RENTAL REVIEWS

I was able to get my hands on my favorite new Civic. Thank you for the wonderful experience.

Easy to use

I got free upgrade to brand new Hybrid Car.

Thank you

Pick up and drop off was smooth and fast

Prices are relatively competitive

I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.

Booking is fast, not able to try price drop protector.

I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.

Encounter tyre punctuated and staff assisted us with top-notch customer service! Keep up the good work!

Nil

Nil

I got free upgrade to Honda BRV with no extra charge.

Fantastic

Friendly staffs and cars were superb.

Really easy to use

The car is exceeded I expected. New car only one yr old. Car was excellent condation. The only I m not happy is the deposit for RM1500 is too much. They said only after 3wks will refunded back.

I m rectified with the Easyrentcars service and booking platform. Easy and fast.

Superb

Marvelous

The car shown in the platform is Audi A1 or similar but I was given a Honda City. There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform. I do not know which side has problem. The apps or the car rental company.

Staff is great! Service also excellent but is bit complicated for the pick up place, releases more time for pick up car is much better.

This is the 3rd time I use it, it is very good and easy to find the suitable car!

Helpful staff, car in very good condition

Easy booking

Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.

Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided. All the best to Vickey and SURIA.

The location of SURIA provided on EasyRentCars was a bit confused. It shows it is available to get car from KLIA2 but actually SURIA is only located at KLIA, which mislead me to cancel and reorder.

Car was a Altis 2.0 litre which was bigger than the average 1.8 litre capacity.

Should give more discount.

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

予約時間にも関わらず車の準備が出来てなかった上にガソリンもないとの事で事務所で1時間近い待ち時間が発生しました。車両コンディションは問題ありませんでした。

Really helpful, friendly and supportive staff. The car was clean and in well maintained condition.