SYDNEY CAR RENTAL REVIEWS

Pick up was relatively easy and instructions and info given clear and concise. However, disappointed with car availability and its size.

Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.

Car was perfect

Easy booking

Lots of extra charges... extra driver, toll administration fees

Simba exceeded expectations. Everything about them starting with pickup from airport to their office till return of vehicle was amazing. the staff was super friendly .

The services at the counter was quick and good customer service

Great deals

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

Amazing staff I was extremely anxious because my flight was delayed and wasn’t going to be able to get to the pick up office by 8.30pm I I was really was upset as I had no way of getting to hotel which was quite a distance away and then to try and get the car the following day The young lady was very sweet and understanding and offered to wait I arrived at 8.40 to collect car and was so relieved that she did this for me Just truly wonderful The young man when I dropped the car off was lovely as well I will definitely use Simba car hire again Very prompt refund of deposit too

Easy to book No problem at all

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

All good, no issues.

Prompt and friendly customer service from counter staff, clean and new vehicle provided

Initially I felt apprehensive to book with third party platform, however I have positive experience with QEEQ. The platform is straight forward and easy to use and telephone inquiry also met with friendly and competent customer service staffs. I am happy to give 5 stars review to QEEQ I did purchase reduce access insurance with QEEQ and glad that I do not need to make claim, be good to see review from anyone who might have insurance issue either positive or negative

The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.

All good

I was given amazing upgrade to Pick up truck, the staff member made our day.

Great product and service, however had small annoyance with booking the car.

Lovely staff

Thanks qeeq.com

Goldcar was great the MG3 is not it’s horrible but that is the manufacturers fault not goldcar they were great

No

Staff were so helpful and friendly

Great platform - easy to use

Great car at good price and excellent customer service.

Great car at a good price. The confirmation email directed me to the wrong pickup place. That needs to be tidied up.

Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.

Happy

Nice to be upgraded at arrival. Was more car than I needed and ended up with a higher insurance quote unexpectedly due to purchase at airport.

Booking was fine.

Car was small and low powered but suited our needs and purpose for this trip. Staff were excellent. Friendly and jovial. Answered all questions and took care of a minor problem without hesitation.

your navman desperately needs an upgrade. if i did not had previous knowledge of where i was and where i was going i would have been terribly confused . otherwise the car itself[it was a honda] was great,the mpg was excellent.if you upgrade the navman i would definately use your company again

everything was fine