“Do not hire from apex. Cars are bad and customer experience is worse”
About Apex:7.3/10
The car seemed to have been roughly handled by the earlier customers. The car was not properly cleaned. The air con had a strange smell when switched on.
We had to return our car 18 days earlier than the scheduled date due to death in our family. We had called apex if we could return it in Hobart (we had picked it up from Launceston) but they refused. Even though we were grieving and had to leave immediately they did not give us that option. We had to drive to Launceston in the middle of the night and then the after hours drop of location was not open so we waited for 45 minutes, all this with a small 2 year old toddler. After that we have been chasing apex for some refund (we booked for 24 days and returned it after 6 days) as we used up only 1/4th of our booked days and due to extenuating circumstances. All places like hotels, bnbs, airlines refunded/waived extra charges when we provided them our reason and documents. Apex guys are refusing to coordinate and refund us any money. We will never book from apex again.
About QEEQ:10.0/10
Easy rent cars has always been a great platform to get rental cars at good prices.
“Great vehicle, service from Thrifty and simple return procedure.”
About Thrifty:10.0/10
We were early (flight change) and returned it late. The additional day's fee was very reasonable. They swapped cars to cater for us. Car was awesome with no problems experienced.
About QEEQ:9.0/10
Since we were forced to change our arrival and departure flight time (Jetstar), we needed to add a day to our booking but Easyrent couldn't manage this and told us to cancel our booking and re-book. This seems an extreme solution. In the end, we solved it with Thrifty with no issues. Apart from this, very happy with both Thrifty and Easyrent.
Car was well maintained and upgraded too. What really bothered me was- no person at the counter neither did I receive any info before hand.
After a long wait, security at the terminal empathised my situation and guided me to the workshop where I finally found someone from Alamo washing the car. He was unaware of any booking and contacted the manager. Finally, someone arrived after 30-45 mins wait to complete paperworks and handover keys.
I understand the issue of short staffing bcoz of covid but I felt it could have been handled much better and organised
Staff are friendly and the airport shuttle service is excellent and drops you right off at the airport so you don't have to drag luggage from the airport car rental drop off to the actual check in.
About QEEQ:8.0/10
The international fees surprised me as the prices listed were in AUD, so be aware that they still apply
Thier system was too slow and they charged 19% surcharge on top mentioning its a location charge on Airport. Had to wait for almost 40-50 mims to pick the car.
About QEEQ:10.0/10
Overall process was good and easy, it is really cheap price than others. I would recommend others for sure.
Thrifty staff were very friendly and efficient in processing my rental. Car was nice and clean and met my expectations.
About QEEQ:10.0/10
Booking platform was nice and easy to use. Easy Cars were very good and friendly. They kept you informed all the way with the occasional reminder eg. about purchasing insurance. I had the comfort that they had the price protector though it didn't work for me. Free cancellation and price protector were very important for me and Easy Cars provided that. Easy Cars just lives up to it's name of Easy Car Rental!! Highly recommended and I will definitely be using them again
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Kritika Srinivasan
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