avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?
car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems
“Booking process and checking in car all good. Car experience very disappointing”
About GOLDCAR:7.3/10
Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.
About QEEQ:8.0/10
Price drop protector saved us about £5, but I couldn’t see whether the reduction actually came off our final total. Booking was very straight forward.
Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.
Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.
Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.
“We were penalised for wanting the car we booked!”
About GOLDCAR:4.3/10
Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.
About QEEQ:10.0/10
Booking process was nice and easy. We actually cancelled one booking as we needed to change the dates and it was easy to do.
The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do.
I definitely will use the company services in Malta or other countries once again.
About QEEQ:8.0/10
No much to comment, everything works as expected easy rent cars is the only car rental website that I use it.
Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.
Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.
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