The drop off location had an interior sign that couldn't be visible from the street I was lost for half hour and finally had to drop off the car in the other location.
Vehicle alignment was slightly off. Lighter adapter did not work, could not use my phone plugin charger. Washer fluid was empty. Below average rating from me.
El vehículo que me entregaron en NY olía mucho a cigarrillo. Mi trayecto incluía una parada en una ciudad llamada Syracuse. Me acerqué a la oficina de Budget en el aeropuerto y me hicieron el cambio sin problema.
I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq.
Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession).
They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
Solo había una persona atendiendo en el aeropuerto, la fila era enorme. Solo íbamos a usar el coche por 4 horas para ir a Manhattan y perdimos mas de una hora en fila. La señorita de muy mal humor y poco amable. Y al salir la persona de la caseta de salida estaba sentado en otro lado y tardó más de 15 min en llegar a darnos la salida por mas que tocábamos el claxon.
Por culpa de dólar usamos menos el coche.
Al llegar a devolver el proceso fue igual de lento. La gente de dólar del JFK no tenían ganas de trabajar
El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.
About QEEQ:10.0/10
la plataforma fue excelente. el precio fue el ofertado no hubo precios ocultos y todo fue excelente.
The use of ezpass its too expensive. I paid 51 bucks for a toll of 16. Even when I not activate ezpass. The car was very good, but not as close as advertised. You gave me a Kia Sorento, when the contract said Nissan Pathfinder.
About QEEQ:10.0/10
Excellent job. At first I had my doubts. But you hooked me as a customer now :) Thanks.
We had to wait for a vehicle for 2 hours. This was due to original booking stating 4.00pm pick up but flight details were amended by the carrier so we arrived earlier.
Vehicle wasn’t that clean. No portable GPS devices available sine Covid.
About QEEQ:10.0/10
You should not advertise free GPS when this is not available from the renter!
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle.
Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.
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Heidi Guerra
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