BIRMINGHAM AIRPORT CAR RENTAL REVIEWS

The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best

It was exactly as shown but I hadn’t read the small print about the damage deposit.

The car had damage on it that was not recorded correctly so be careful when collecting the car. As always, check the car yourself thoroughly...

Excellent as usual!

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

They give a car with demages which are not included in paper work . Must be very carefull.

Very good

easy to book

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

The staff are friendly, but had to wait for quiet long. I am not disappointed this time as they offered me a free upgrade. Probably my booked car category was not available..

All good

great customer service

the two hour pick up grace period it’s a rip off since i’m already paying for the car rental for the day

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

I would use this service again.

We waited 25mins at the airport to be collected which is a little longer than expected, the office seemed under staffed as staff were running around dealing with lots of customers at once. There was hardly any petrol in the car in collection, just one bar, it would have been helpful if it was full and we could return full.

Location is awful. Person who served me at pick up was amazing. Drop off was just diabolical.

very good

Would have liked proof my £1,500 deposit would be returned to my credit card and it should be returned instantly, it was taken instantly!

Car a bit old and pick up location far. The rest all good

Good offer

Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Alamo is great as normal

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.

It was a pleasure to have a car rented from the Easirent. Would definitely recommend the company whoever wishes to rent or use their service.