“Great start, bad news and then a good try to make up for their mistake!”
About Budget:9.3/10
There was an issue at pick up. Budget wouldn't honor the size/class car that I reserved, which was a "Full Size" Chevrolet Impala or similar car. The desk clerk said that Budget doesn't honor third party reservations. He said we'd be getting a VW Jetta, not the full size car I reserved. It was late, we were tired due to a delayed flight, I didn't want to argue with the desk person and we needed the full size car, so I paid the additional $7/day to get the full size car. When we returned the car to Budget 10 days later, the same desk clerk was there. He told me he had made a mistake and tried to fix the cost but couldn't completely get it right. He gave us a $25 "Budget Voucher" but it's only good for 2 months, which is useless seeing we don't have a need for a rental within that period. I guess he did the best he could.
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