El personal exigió 3 condiciones que rechacé por no figurar en la información previa a la formalización del contrato: 1/ un seguro adicional (primero de 350€; después de 150€); 2/ una tasa sobre el carburante de 30'50€, y 3/ una garantia (via VISA) de 1.400€. Las rechacé y NO DISPUSE DEL VEHÍCULO.
We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class.
The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies.
Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.
“I want to forget this altogether horrible experience”
About Budget:6.0/10
I ordered Mercedes-Benz Class B Full Size Wagon, but got Mercedes Class A small car. The service at Budget Fuimicino was terrible - there were no cars left when we arrived (10 pm), so we had to take what there was. I forgot to add full waiving insurance during booking and second driver. I ended paying over $600. I'm extremely disappointed with Budget and will never rent with them again
It's a scam, they claimed I needed to pay an additional 250 euros in insurance because I had an American drivers license. Claimed by CC wouldn't cover it blah blah. If you look at their google reviews, many customers are hit with the same scam. So I cancelled the booking on the spot and got a car without issue from Sixt.
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
The pick-up place is at a driving distance from the airport terminal, and Centauro provide shuttle buses to/from the terminal. On the time of pick there was an accident on the road, and we waited over an hour for the shuttle. Centauro staff was very unhelpful over the phone and refused to answer questions. When the shuttle finally arrived they offered no assistance or compensation for the lost time (also due to long lines at pick up). Also, upon drop-off the representative asked us if we took a picture of the fuel level, although we were not asked to do so upon pick-up.
On the other hand, they did give us free upgrade of the car.
Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying).
Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.
“Terrible. Never dealing with your company or Gold Car ever again and advising everyone against it”
About GOLDCAR:5.7/10
Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.
1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV.
2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.
They only had 1 insurance coverage package which you needed to get the 3rd party coverage that our credit card company didn't have. The package ended up costing us more than the 12 day car rental. I will never do that again.
About QEEQ:7.0/10
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