Easy to book and good service.

Friendly staff.

Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor. Not satisfied with the charge.

Easy to communicate

I have search The pick-up and drop off at johor downtown but after booking made it show Johor Bahru airport: it made me to contact the local operator to amend the pick-up and drop off point: hope u can adjust your system.

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

The car was not how I expected as it was quite old. I paid more and chose Europcar as I have experienced cars as good as new. This vehicle had run a lot of kms and was not at all fuel efficient as it was old and not maintained. Just the outside was good... this is not expected from Europcar.