poor service of rental officer

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Budget is always on point for me. Friendly staff, efficient rentals. This particular car didn’t look like it had been cleaned - it had a wonky smell to it and I found the previous renter’s rental agreement in the side arm rest storage. However, it was a quick one day, one way rental and I liked the fuel efficiency, so I simply did not really care.

the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.

liked dealing with this company especially in the USA. I will keep using it for all my travel to the USA

I paid in advance, at the counter I gave Budget the wrong card. They said it was declined for the deposit, I thought it was because the deposit was over the amount available on my card. Later, after I rented a car from another agency, I realized I gave them the wrong card. Budget wouldn't take my debit card after my cc was declined. After checking about a refund, a saw fine print that I couldn't get a refund because of my credit/debit card problems. So I am not very happy about paying for a rental I didn't get to use. Also a BIG SHOUT OUT TO BUDGET FOR NOT TAKING MY DEBIT CARD LEAVING ME STRANDED.

Car smelled of smoke and there were food crumbs everywhere.