Easy drive in and out with the perfect car.

Car had not been checked before collection - on 2nd day of rental the engine warning light came on and on my inspection the engine coolant level was very low so had to purchase coolant to fill up the reservoir! Alamo staff knew nothing about the "$1" deposit scheme and it took a long time to convince them they should not take the full Alamo deposit! Car was OK but older than I would have expected and was quite tatty.

Booking process was OK - price drop didn't find any savings!

Upon arrival; it was the fastest pickup yet in 8 years time at a car rental. very efficient staff over there at Sansford. The car in this case a Dodge Caravan, has issues with the automatic shift. Often the engine does not respond when you are over 50MPH and try to speed up. you need to lower speed and than gas-pedal again. I looked it up and it is commonly know for the dogde caravan. Maybe next time i'll take a toyota or a nissan. It is of course not Alamo's fault but a general issue with the dodge.

Good options provided by you guys

Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again

Like: I was upgraded for a better vehicle for the same cost
Dislike: Nothing I can recall

Like: Excellent rental place