El auto fue fácil de conducir y no tuvimos ningún problema

We received a smaller car Peugeot 208. We had problems with lights and we had to change one and no rembourse for it. They wanted us to buy a second inssurance for the car we already paid to Easyrentcars throw AXa insurrance- we didn't... Many scraches on the car. But the car was clean and the personal at the drop off was effective.

The car was very expensive - price/ quality . Costumer service is good.

The pick up drop off location at Naples’s airport is chaotic. Insufficient shuttle buses, overcrowded re parking. Generally a stressful pick Up/drop off experience

The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.

All went well and so no comment needed.

Please improve the initial process for collecting car

The car was not premium class as booked. They did not have the Mercedes I originally booked and gave me a Kia instead. This should have been another premium car but anyways accepted it.

All great and awaiting for their customer support to assist on a refund for being double charged for one-way fee.