Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun
뉴질랜드
검토됨: 2022년12월8일 (목)
대해서 Hertz:5.0/10
I arrived in auckland domestic terminal with 4 large luggages and 2 small ones. I went to hertz in domestic terminal. The staff told me, my booking is in the international terminal. I had to brought all the suitcases walking over 15 minutes because I couldn't take the terminal bus.
Once in the international terminal, I went all the way to the car rental pick and found there is nobody in the counter. I asked someone inside the parking lot, apparently I had to go back to inside the international terminal because the counter is in there. (Thanks to the confusing signs I walked back again to the internal terminal counter). There was only 1 staff there and she was nice and polite.
Got my keys and walked back to parking lot. After I drove off, there was no one to verify if there was spots or defects in the car but fine with me.
Few days later, I went back to return the car, again there was no staff in the parking lot. I was confused because I expected I could check out immediately and someone would check if the car is fine and release my deposit. So I just parked the car, brought the key with me. I walked back to the terminal, and found the counter empty.
There was a sign saying "be right back in 15 mins". I waited 15 mins, there was still noone. Luckily there is a key drop. So I dropped my key there.
This is the most surreal car rental experience I've ever had. There is nobody who received the car back, I just dropped the key. I hope nobody is going to do anything weird with the car while I dropped of the car.
QEEQ 정보:8.0/10
I booked the car but was not told that I should go to the international terminal counter instead of the domestic counter. That was slightly confusing because I had to walk pretty far to get there.
I also blamed Auckkland airport for being very confusing and understaffed for my trouble.
Qeeq 응답: We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service. And we will verify the pick up instruction and update the information. Thank you for your feedback. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
신용카드와 직불카드 외에도, 이제 2020년에는 암호화폐로 온라인 차량 대여 비용을 지불할 수 있습니다. 비트코인(BTC), 이더리움(ETH), 비트코인 캐시(BCH)가 허용됩니다. 비트코인 거래가 얼마나 걸리는지와 비트코인으로 어떻게 지불하는지 궁금하신가요? FAQs를 읽어보세요
Getting "lost" in Hert'z + Auckland's confusing and understaffed airport is not fun