Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

The car was better than expected, as it was the next level up, and better for size, but cost more, as size booked not present. Needed to take extra insurance as car larger and more susceptible to accidental damage, so cost increased. However, overall satisfied by service and cleanliness of vehicle. Full set of vehicle options were present and great to use, such as sat nav, parking camera, and cruise control.

Booking platform was easy to use and sort. Vehicle choices laid out well to choose right vehicle from online pages. Quick and efficient collection.

The counter staff were excellent.

very easy to use platform that was efficient.

Le véhicule était légèrement plus petit que le modèle réservé. L'attente inconsevable pour récupérer le véhicule. Plus de 1h30 de file. INADMISSIBLE. Plus long que le vol.

Très bonne plate-forme de reservation.

Got upgraded to a more expensive vehicle. budget representative was very helpful and informative.